Daycare/Boarding Cancellation Policy

All reservations must be changed or canceled no later than 8:00pm the night before to avoid a $5.00 "no-show" fee.   We appreciate your understanding. 
 
Daycare/Boarding Cancellation Policy FAQ's
  • How do I change or cancel a reservation?
    Changes or cancellations can be made in-person, by phone/voicemail, email or by submitting a change or cancellation form on our "Make/Cancel Reservations" web page.
    Back to top

  • What if I forget to cancel a boarding stay? Will I be charged multiple "no show" fees?
    Nope. You will only be charged one "no show" fee per stay.
    Back to top

  • What if I have more than one dog? Will the fee be more than $5?
    Nope. You will only be charged one fee regardless of how many dogs you made a reservation for.
    Back to top

  • Why do you have a "no show" fee?
    We have a no-show fee to encourage owners to cancel reservations that they don't need. This opens up spots for dogs that need care who might have otherwise been turned away on a busy day.
    Back to top

  • What if my change or cancellation request is not received by 8:00pm?
    If your request is not changed or canceled by 8:00pm sharp, the $5.00 no show fee will be added to your account. Our staff will process cancellations and changes at close time (8:00pm) and promptly notify anyone on the waiting list if a spot becomes available. Please allow enough time when emailing for it to arrive and be processed by 8:00pm.
    Back to top

  • I have a recurring reservation. Do I still need to cancel if my dog won't be coming?
    Yes. You must cancel all reservations that your dog won't be using, including recurring daycare reservations. Customers who have a "Great Dane" unlimited daycare package must also cancel reservations that they won't be using.
    Back to top

  • What if bad winter weather prevents me from bringing my dog?
    We will waive the no show fee on any day there is a winter weather warning or advisory in effect for Dakota County for a significant portion of the day as determined by Woof Dah! management.
    Back to top

Woof Dah! Inc.
12250 Portland Avenue
Burnsville, MN 55337
Open 365 days a year.  Staffed 24 hours a day.

(952) 895-1700
Fax:  (952) 400-3088
Email:
info@woofdah.com
Copyright 2008-2013 , Jillian Helwig

Site Powered By
    WebBizBuilder Site Manager
    Online web site design